Terms of Service

1. What Go1000.ai Is

Go1000.ai is software for service businesses. Depending on your plan and add-ons, it gives you a website, online quotes and ordering, a client portal, scheduling, payments through your own Stripe account, client messages, email, texts, an AI phone receptionist, WhatsApp, social media posting, prospect tools and reports.

Go1000.ai is a software provider only. We do not perform your services, we are not a party to any agreement between you and your clients, we do not take any part of the fees your clients pay you, and we do not hold your clients' money.

Go1000.ai is offered to businesses located in the United States and its territories, for business use. It is not for personal, family or household use.

2. Industry Terms: Appraisers

Industry terms apply only to businesses in that industry, on top of the rest of these Terms. Each industry also has its own Subscription Agreement, listed in the Legal Center.

Appraisers: software only, never an AMC. If you are a real estate appraiser, these promises are part of the contract:

• Go1000.ai is not an appraisal management company (AMC). It does not receive, assign, route or price appraisal orders, and it does not select, vet, rank, approve or recommend appraisers.
• Go1000.ai never sets, suggests or influences a value or a conclusion. Its AI handles logistics only: it never states, estimates or hints at a property value, and never discusses changing one.
• Your fee is yours. You set your own prices in your price list, your clients pay you directly through your own Stripe account, and Go1000.ai takes no percentage. Your Go1000.ai subscription is a flat software fee that never depends on the number, size or outcome of your assignments.
• Your professional duties are yours. You are responsible for your license, for following USPAP and your state's laws and rules, for the scope of work, engagement terms, workfile retention, the reports you sign, and the license designation shown on your site and documents.
• Prospect lists, directories and marketing tools help you reach clients on your own. Go1000.ai does not sell leads, refer work or promise that you will receive any orders.

3. Your Account and Team

Give accurate information and keep it current. Keep sign-in details private, use two-step sign-in (it is required for Admin on the live service), and tell us right away through the request form if you suspect someone else used your account.

You may add team members. You are responsible for what they do in your account and for removing access when someone leaves. Each person needs their own sign-in.

4. Free Trial

Every new plan starts with a 7-day free trial. Before you enter a card, the sign-up page shows the date the trial ends and the exact amount that will be charged then. Nothing is charged during the trial.

We email a reminder 3 days before the trial ends. If you cancel before the trial ends, you pay nothing. If you don't cancel, your card is charged on the date shown and your plan continues as described in Section 5.

5. Plans, Automatic Renewal and Price Changes

Current plans: Solo $179 a month ($1,790 a year), Office $329 a month ($3,290 a year) and Firm $549 a month ($5,490 a year). Solo is for 1 user, Office up to 3 users and Firm up to 10 users. Office includes Text & WhatsApp; Firm includes Text & WhatsApp and the AI phone receptionist. Optional add-ons for a plan that doesn't include them: Text & WhatsApp $39 a month; AI phone receptionist $99 a month; both $119 a month. Optional guided setup, only if you want help building your website: $399, charged once. Prices are in US dollars and do not include taxes, which are added where required.

Your plan renews automatically every month (or every year, if you chose yearly) at the price you agreed to, and your card or bank account on file is charged at the start of each period until you cancel. You agree to this in a separate, required box beside the card on the checkout page, and we email you an acknowledgment with these terms and how to cancel.

For yearly plans we email a reminder 30 days before each renewal with the date and the amount.

We give at least 30 days' notice by email before any price change takes effect for you. The new price applies from your next renewal after the notice period; if you don't want it, cancel before then.

6. Cancel Online Anytime

You can cancel online at any time in Admin → Plan & Billing → Cancel My Plan (two clicks; no call or chat required). Canceling stops future renewals. Your plan, website and Admin keep working until the end of the period you already paid for, and nothing more is charged. You can undo a cancellation before it takes effect with Keep My Plan.

We confirm every cancellation by email. Refunds are described on the Billing, Cancellation and Refunds page.

7. Payments, Usage and Overage

Your Go1000.ai charges are processed by Stripe and appear as Online Commerce Hub LLC. You authorize us (through Stripe) to charge your payment method for the subscription, add-ons, usage and taxes described here.

Allowances. Each plan includes a monthly number of property lookups, one per order (the subject's details, up to 10 comparable sales and an automated value estimate with a range, for you only) (Solo 50, Office 150, Firm 500). As an add-on, Text & WhatsApp gives 500 texts a month and the AI phone receptionist 500 minutes a month; Office includes 1,000 texts and 500 minutes a month, and Firm 2,000 texts and 2,000 minutes a month. Months run on your business's time zone. Allowances included in your plan don't roll over (use them or lose them each month). Allowances from an add-on you buy roll over for one month, up to one month's allowance; rolled-over texts or minutes are used first, then the month's allowance, then refill packs.

Above the allowance. Refill packs are one-time purchases that never expire while you're subscribed: 100 minutes $35, 300 minutes $89, 500 minutes $129, 500 texts $20, 1,000 texts $35, 2,500 texts $79. They're bought only when you ask, or automatically if you turn on auto-refill: it buys the pack you chose each time you run out, charged to your card on file with a receipt email each time, until you turn it off (up to the monthly limit you set). Without a pack, texts and minutes continue pay as you go at $0.06 a text and $0.49 a minute, up to the monthly limit you set in Plan & Billing ($50 unless you change it); at the limit, or with pay-as-you-go off, texts and calls pause until you add more. Pay-as-you-go use and property lookups above the allowance (at the rate in your Subscription Agreement and shown in Plan & Billing before it's charged) are itemized and charged early the next month. We alert you at 80% of your allowance and when it runs out.

Failed payments. If a charge fails, we email you and show a notice in Admin; Stripe retries the charge. If it remains unpaid after the retries, we may pause the account (your website shows that it is paused) until it is paid. Nothing is deleted while an account is paused.

Your clients' payments go to your own Stripe account under your own agreement with Stripe. Go1000.ai adds no fee to them. Stripe's fees, disputes and payouts are between you and Stripe.

Fees charged directly by others (for example Meta for WhatsApp conversations, or your domain registrar) are billed by them.

Questions about a charge must be raised within 60 days of the charge so we can investigate. Please contact us before disputing a charge with your bank.

8. Your Business, Licenses and Advertising

You are responsible for your business and how you use Go1000.ai, including:

• holding and displaying every license, registration and designation your profession and state require, exactly as required;
• the prices, policies, engagement letters and terms you set for your clients, and following through on them;
• your website wording, posts, ads and messages being true, not misleading, and lawful (including state advertising rules for your profession);
• getting any consent the law requires before you text, call, record or email someone, and honoring opt-outs;
• the sales tax setting for your services (off by default) and collecting and paying any tax you owe;
• keeping your records for as long as the law and your profession require (see Section 13).

Go1000.ai provides tools, starting wording and reminders to help, but does not give legal, tax, accounting or professional advice. Starting wording (for example engagement letters, policies and privacy pages for your site) is a template you must review and adopt as your own.

9. Client Messages, Texts, Calls and Recording

Texts and calls must follow the Text Messaging Terms and the Acceptable Use Policy. In short: text only people who agreed to receive your texts, for the purpose they agreed to; Go1000.ai handles STOP and HELP automatically, holds non-urgent texts for quiet hours, and keeps follow-up and review texts behind a separate optional consent.

Your AI phone receptionist tells every caller that it is an AI assistant and that the call is recorded and transcribed, and offers a message or a callback instead if the caller objects. You must not change those disclosures. Recordings and transcripts are saved in your account.

Texting requires carrier registration (10DLC) in your business's name or under Go1000.ai's, and carriers may block, delay or charge for messages. We are not responsible for carrier filtering or delivery.

10. AI Features and Their Limits

Go1000.ai uses artificial intelligence to draft website wording, posts, replies and summaries, to answer your clients' logistics questions, to answer your phone, and to help you set up. How it works is described in the AI Disclosure.

• AI output can be wrong or incomplete. Review what it drafts before you publish or send it. You are responsible for anything published or sent from your account, including automatic replies you turn on.
• The AI never gives values, appraisal opinions, legal, tax or medical advice, and is built to refer those questions to you.
• Your content and your clients' information are not used to train AI models, ours or our providers'.
• AI features may change as models improve. We may limit use that is unusually heavy or abusive.

11. The Directory

If Go1000.ai offers a public directory of businesses that use it, being listed is optional and you can remove your listing at any time. Listings are neutral: shown by distance or name, never ranked by quality, never paid for, and never vetted or endorsed by us. Clicks go to your own website; Go1000.ai does not take, route or assign requests. The Directory Terms apply.

12. Connected Accounts and Third-Party Services

When you connect Stripe, Facebook, Instagram, WhatsApp, TikTok, Google Business Profile, LinkedIn or a domain, you authorize Go1000.ai to act on that account within the permissions you grant, only to provide the features you use. You can disconnect at any time in Settings → Connections. You must follow each platform's own terms; they may change or stop their services, and we are not responsible for them.

Property facts shown to you come from public-record data providers and may be incomplete or out of date. They are reference information for logistics and quoting, never a valuation.

13. Your Data, Export and Retention

You own your content and your clients' information ("Customer Data"). You give Go1000.ai a limited license to host, copy, process, transmit and display Customer Data only to provide, secure and support the service for you, as described in the Data Processing Agreement, which is part of these Terms. We never sell Customer Data, never use it to market to your clients, and never share it with other customers or our other products.

Export. You can ask for a copy of your Customer Data at any time, including after cancellation, through the request form. We deliver it in common formats (for example CSV and the original files and PDFs) within 30 days.

After your plan ends we keep Customer Data for 90 days so you can export it, then delete it (backups roll off on their normal schedule), unless the law requires us to keep something longer or you ask us in writing to keep it longer under a separate arrangement.

Record-keeping duties are yours. Your profession may require you to keep records for years (for appraisers, USPAP and state rules, and longer during litigation). While your plan is active, Go1000.ai keeps your orders and documents (archived, never deleted) and shows the retention date it calculates. Before your plan ends, export what you must keep.

We may use aggregated, de-identified information about how the service is used (for example how many quotes are created) to run and improve Go1000.ai. It never identifies you, your clients or a property.

14. Acceptable Use

You must follow the Acceptable Use Policy. Do not use Go1000.ai for anything unlawful, deceptive, infringing or harmful; do not send spam or unwanted texts or calls; and do not try to break, overload, copy or get around the security or limits of the service.

15. Our Software and Your Feedback

Go1000.ai, its software, designs, templates and brand belong to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use the service during your subscription for your own business. You may not resell, sublicense, copy, reverse-engineer or build a competing product from it.

The website designs and starting wording we provide may be used on your Go1000.ai site while your plan is active. Your own content (your text, photos, logo) stays yours.

If you send ideas or feedback, we may use them without obligation to you.

Report copyright concerns under our Copyright Policy.

16. Suspension and Termination

We may suspend or limit an account, or part of it (for example texting), right away if needed to stop a violation of these Terms or the law, a security risk, harm to others, carrier or platform complaints, or non-payment. We tell you why and what to do, unless the law or an investigation prevents it, and we restore service once the issue is fixed.

We may end these Terms for a serious or repeated violation with notice by email. You may end them anytime by canceling. Sections that by their nature should last (fees owed, data export and deletion, disclaimers, liability, indemnity, disputes) survive.

If we ever stop offering Go1000.ai, we will give at least 60 days' notice, refund any prepaid fees for the unused period, and let you export your data.

17. Availability and Changes to the Service

We work to keep Go1000.ai available and secure, and we schedule maintenance to limit disruption. We do not promise it will be uninterrupted or error-free. We may improve, change or retire features; if a change materially reduces what you paid for, we will tell you in advance and you may cancel and receive a prorated refund of prepaid fees for the unused period.

18. Disclaimers

Except as these Terms expressly say, Go1000.ai is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement, to the extent the law allows. We do not guarantee any business results, orders, revenue, search ranking, reviews or followers, or the accuracy of AI output or third-party data.

19. Limitation of Liability

To the extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or goodwill, even if told they were possible; and (b) each party's total liability for all claims relating to these Terms or the service is limited to the greater of the fees you paid Go1000.ai in the 12 months before the event giving rise to the claim, or $100.

These limits do not apply to your payment obligations, to either party's indemnity obligations, to a party's gross negligence, fraud or willful misconduct, or to liability that cannot be limited by law.

20. Indemnity

You will defend and indemnify Go1000.ai, its owners and staff against third-party claims, and the resulting losses and reasonable costs, arising from your services or reports, your content, your messages, texts and calls (including consent and telemarketing claims), your dealings with your clients, or your violation of these Terms or the law.

We will defend and indemnify you against third-party claims that the Go1000.ai software, as we provide it, infringes a United States patent, copyright or trademark, and pay the resulting damages and reasonable costs. This does not cover claims caused by your content, by combinations with things we did not provide, or by changes we did not make. If such a claim happens, we may modify the service, get you the right to keep using it, or end the affected feature and refund prepaid fees for it.

The party seeking indemnity must tell the other promptly, let it control the defense and settlement (no settlement may admit fault for the other party without consent), and cooperate reasonably.

21. Disputes: Informal Resolution, Arbitration and Class Waiver

Talk to us first. Before filing a claim, send a written notice describing it and what you want to info@go1000.ai or through the request form (or by mail to the address in Section 24). We will do the same. Both parties will try in good faith to resolve it within 60 days.

Binding individual arbitration. If it is not resolved, any dispute arising from or relating to these Terms or the service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Orange County, Florida (hearings may be held by video). The arbitrator decides questions about the scope and enforceability of this section, except the class-action waiver below, which a court decides. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may ask a court for an injunction to protect its intellectual property or stop misuse of the service or confidential information.

Class-action waiver. Claims may be brought only in a party's individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims of different customers. If this waiver is found unenforceable for a claim, that claim (and only that claim) proceeds in court, not in arbitration.

Opt out. You can opt out of arbitration by sending notice to info@go1000.ai or through the request form within 30 days after you first accept these Terms, with your business name and account email. Opting out does not affect any other part of these Terms.

Time limit. Any claim must be brought within one year after it arose, unless the law requires a longer period.

22. Governing Law and Courts

Florida law governs these Terms, without regard to its conflict-of-laws rules. For anything not arbitrated, the state and federal courts located in Orange County, Florida have exclusive jurisdiction, and both parties consent to them.

23. Changes to These Terms

We may update these Terms. For material changes we email the account owner and show a notice in Admin at least 30 days before they take effect; changes required by law or that only add protections for you may take effect sooner. The date at the top shows the current version, and we keep earlier versions on request. If you don't agree to a change, cancel before it takes effect; continuing to use Go1000.ai after that date means you accept it. Changes to the arbitration section never apply to a dispute we already knew about.

24. General Terms and Contact

• Electronic records. You agree to receive notices, receipts and agreements electronically and to sign electronically. Notices to you go to the account owner's email; they are received when sent.
• Entire agreement and order of precedence. These Terms, the policies they link to and, for subscribers, the Subscription Agreement for their industry are the whole agreement about Go1000.ai. If they conflict, the Data Processing Agreement controls for Customer Data, then the Subscription Agreement, then these Terms, then the other policies.
• Assignment. You may not transfer these Terms without our written consent; we may transfer them to a successor in a merger, acquisition or sale of the business, with notice to you.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control (for example outages of internet, carriers or cloud providers, natural disasters, or government actions).
• Independent parties. No partnership, employment, agency or joint venture is created. There are no third-party beneficiaries.
• Sanctions and export. You may not use Go1000.ai if you are on a U.S. sanctions list or in a sanctioned country.
• Severability and waiver. If a part is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver.
• Publicity. We will not use your name or logo as a customer reference without your permission.
• Language. These Terms are offered in English and Spanish. Both versions are intended to say the same thing; if they differ, the English version controls.

Contact. Online Commerce Hub, LLC, doing business as Go1000.ai, 3801 E Avalon Park Blvd, Suite 200, Orlando, FL 32828. Legal notices: info@go1000.ai (with a copy by mail to the address above for notices of breach or a dispute); phone (321) 485-7779. Other questions: the request form or contact us.