Go1000.ai for Appraisers Subscription Agreement

Part A · 1. Acceptance, Effective Date and Authority

1.1 How this Agreement is accepted. Client accepts this Agreement by checking the box "I agree to the Terms and the Go1000.ai for Appraisers Subscription Agreement" when it subscribes, before entering a payment method. The "Effective Date" is the date of that acceptance. Right after payment, Client is asked to confirm its acceptance with a typed electronic signature; that confirmation is a record of the same Agreement, and the Agreement is binding from the Effective Date whether or not the confirmation is completed.

1.2 Authority. The person who accepts or signs for Client represents that they are at least 18 years old and authorized to bind Client, and that Client is a business (including a sole proprietor acting for a business) and not a consumer acquiring the Services for personal, family or household purposes.

1.3 Electronic records and signatures. The Parties consent to do business electronically. This Agreement, notices, receipts and signatures in electronic form have the same effect as paper originals and handwritten signatures under the federal Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and the Florida Uniform Electronic Transaction Act (Fla. Stat. § 668.50). Client may withdraw consent to electronic records by canceling the Subscription; paper copies are available on request at no charge.

1.4 Purpose. Go1000.ai owns and operates a software platform for service businesses. Client wants a limited subscription license to use it, with related services, for Client's own business. No ownership of the Platform, any Website System or any Company Intellectual Property passes to Client except as a signed Buyout Agreement expressly states (Article 10).

2. Definitions

2.1 "Admin" means the signed-in administrative area of the Platform through which Client uses the Services (the "Portal" in earlier Go1000.ai agreements).

2.2 "Add-on" means an optional monthly service added to a Plan, as listed in Schedule A.

2.3 "Allowance" means the monthly quantity of a metered service (for example property lookups, texts or AI phone minutes) included in a Plan or an Add-on.

2.4 "Buyout" and "Buyout Agreement" have the meanings in Article 10.

2.5 "Client Content" means content, data, logos, trademarks, photographs, text, pricing, service descriptions, disclosures and other material that Client or its users provide to the Platform.

2.6 "Customer Data" means data about Client's own clients, prospects and website visitors that the Platform processes for Client, including personal information, as further defined in the Data Processing Agreement.

2.7 "Company Intellectual Property" means all intellectual property and proprietary rights owned, developed, licensed or controlled by Go1000.ai, including the Platform; all software in source and object code; Website Systems (other than Client Content and deliverables expressly transferred in a Buyout Agreement); designs, templates, layouts and interface elements; automations and workflows; artificial intelligence systems, configurations, instructions and prompt libraries; integrations, APIs and scripts; trade secrets, know-how and methods; documentation; and all derivative works, modifications and improvements of any of them, whenever created.

2.8 "Custom Website" means a Website System designed for Client under a Statement of Work (for example a custom homepage design), built and hosted on the Platform. It is the only kind of Website System that may be eligible for a Buyout.

2.9 "Industry Addendum" means Part B of this Agreement, which adds terms specific to Client's industry.

2.10 "Plan" means the subscription plan Client selects (for example Solo, Office or Firm) and "Price List" means the plans, Add-ons, Allowances, refill packs and usage rates in Schedule A, as updated under Section 6.8.

2.11 "Platform" means Go1000.ai's proprietary software and systems used to provide the Services, including websites, quoting and ordering, client portals, scheduling, messaging, texting, voice and AI features, hosting, databases and related technology.

2.12 "Policies" means the Terms of Service, Privacy Policy, Acceptable Use Policy, Text Messaging Terms, Billing, Cancellation and Refunds page, Data Processing Agreement and Subprocessors list published at go1000.ai/legal, as updated under their terms.

2.13 "Professional Services" means services beyond the Subscription that Go1000.ai agrees to perform, such as the optional guided setup or custom design work, under a Statement of Work. A "Statement of Work" is a written description of Professional Services, their price and deliverables, accepted by both Parties (in writing, by email, or by checkout).

2.14 "Services" means the Subscription, Add-ons, Professional Services and related support provided under this Agreement.

2.15 "Subscription" means Client's paid right to use the Platform under a Plan, and "Subscription Term" means the period during which the Subscription is active, including any free trial.

2.16 "Template Website" means a Website System built from Go1000.ai's standard designs and edited by Client in the Admin. Template Websites are never eligible for a Buyout.

2.17 "Usage Fees" means charges for metered use above the Allowances and refill packs, at the rates in Schedule A.

2.18 "Website System" means the websites, pages, designs, code, configurations, hosting and related digital assets that the Platform provides or Go1000.ai creates for Client, whether a Template Website or a Custom Website.

3. Agreement Documents and Order of Precedence

3.1 Documents. This Agreement consists of Part A (this core agreement), Schedule A (Plans and Fees), Part B (the Industry Addendum) and the Policies, which are incorporated by reference. Statements of Work and Buyout Agreements, when signed, also form part of it.

3.2 Order of precedence. If documents conflict, this order applies: (a) a signed Buyout Agreement, for its subject; (b) the Data Processing Agreement, for Customer Data; (c) the Industry Addendum; (d) a Statement of Work, for its Professional Services; (e) this Part A and Schedule A; (f) the Terms of Service; (g) the other Policies. A conflict exists only where both cannot be followed; otherwise each applies.

3.3 Entire agreement. These documents are the entire agreement about the Services and replace any prior proposal, quote, master services agreement or understanding about them. Client's purchase orders or terms do not apply even if accepted or signed by Go1000.ai.

4. The Services, Scope and No Professional Advice

4.1 Subscription. During the Subscription Term, Go1000.ai will make the Platform available to Client under the Plan and Add-ons Client selects, including hosting, maintenance, security, updates and reasonable support through the Admin, the Contact form and the help resources. Go1000.ai chooses the methods, systems and infrastructure used to provide the Services and may improve or change them under the Terms of Service.

4.2 Scope. The Services are limited to what the Plan, Add-ons and any Statement of Work include. Anything else (for example custom design, data migration, integrations or work Client could do itself in the Admin) is Professional Services, available only under a Statement of Work at the price stated there.

4.3 No professional advice. Go1000.ai does not provide legal, tax, accounting, financial, regulatory, compliance or other professional advice, and nothing in the Services (including templates, starting wording, reminders and AI output) is such advice. Client is responsible for obtaining its own advice.

4.4 No results promised. Go1000.ai does not promise any number of clients, orders, leads, revenue, search ranking, reviews or other business result.

5. Free Trial, Term, Automatic Renewal and Cancellation

5.1 Free trial. A new Subscription starts with a 7-day free trial unless the checkout page says otherwise. The checkout page shows the date the trial ends and the amount that will be charged then. Go1000.ai emails a reminder at least 3 days before the trial ends. If Client cancels before the trial ends, nothing is charged.

5.2 Term and automatic renewal. After the trial, the Subscription continues for the billing period Client chose (monthly or yearly) and RENEWS AUTOMATICALLY FOR SUCCESSIVE PERIODS OF THE SAME LENGTH, AND GO1000.AI WILL CHARGE CLIENT'S PAYMENT METHOD AT THE START OF EACH PERIOD AT THE THEN-CURRENT PRICE, UNTIL CLIENT CANCELS. Client gives this consent separately at checkout, beside the payment details, and Go1000.ai emails an acknowledgment of these terms and how to cancel.

5.3 Yearly renewals. For yearly Subscriptions, Go1000.ai emails a reminder at least 30 days before each renewal with the date and the amount.

5.4 Cancellation. Client may cancel at any time online in Admin → Plan & Billing in two clicks, or through the Contact form or by email to the notice address in Article 26. Cancellation takes effect at the end of the trial or the period already paid for; the Services continue until then and nothing more is charged. Client may undo a cancellation before it takes effect. Go1000.ai confirms every cancellation by email.

5.5 Price changes. Go1000.ai gives at least 30 days' notice by email before a price change applies to Client. The new price applies from the first renewal after the notice period, and Client may cancel before then.

6. Fees, Usage, Refunds and Payment

6.1 Fees. Client will pay the fees for its Plan, Add-ons, refill packs, Usage Fees and any Professional Services, as stated in Schedule A or the applicable Statement of Work. Fees are in US dollars.

6.2 Allowances and rollover. Allowances reset each calendar month in Client's business time zone. An Allowance included in a Plan does not roll over. An unused Allowance from an Add-on Client buys rolls over for one month, up to one month's Allowance. Each month uses rolled-over quantities first, then the month's Allowance, then refill packs, then Usage Fees.

6.3 Usage Fees and limits. Use above the Allowances and refill packs is billed as Usage Fees at the rates in Schedule A (currently $0.06 a text and $0.49 a minute, which cost more than refill packs, and $5 for each order above the Plan's monthly property lookups, which Go1000.ai shows on the order in the Admin before it is charged). Client sets a monthly limit for pay-as-you-go use in Plan & Billing ($50 unless Client changes it); at the limit, or with pay-as-you-go turned off, the metered services pause until Client buys a pack or raises the limit. Go1000.ai notifies Client at 80% of an Allowance, when it is used up, and when the limit is reached. Usage Fees are itemized and charged once early the following month.

6.4 Billing authorization. Client authorizes Go1000.ai, through its payment processor, to charge Client's payment method on file for all fees under this Agreement when due, on a recurring basis, including auto-refill purchases Client turns on, without further authorization for each charge. Charges appear as "Online Commerce Hub LLC."

6.5 Refunds. Fees are refundable only as stated on the Billing, Cancellation and Refunds page (including refunds within 14 days of a yearly charge, of the guided setup fee if the setup session has not taken place, and of unused refill packs) or as required by law. Unused Allowances are not refunded.

6.6 Taxes. Fees exclude taxes. Client pays all sales, use, telecommunications and similar taxes on the Services (but not taxes on Go1000.ai's income), which Go1000.ai adds to invoices where required.

6.7 Failed payments and suspension. If a charge fails, Go1000.ai notifies Client by email and in the Admin, and its payment processor retries the charge. If the amount remains unpaid 14 days after the first notice, Go1000.ai may suspend the Services (Client's website shows that it is paused) until payment is received. Nothing is deleted during a suspension for non-payment. Go1000.ai is not liable for the effects of a suspension made in accordance with this Section.

6.8 Changes to the Price List. Go1000.ai may change the Price List, including Usage Fees and third-party pass-through charges, with at least 30 days' notice under Section 5.5. Charges billed directly by third parties (for example Meta's WhatsApp conversation fees or a domain registrar's fees) follow their terms.

6.9 Disputed charges and chargebacks. Client will raise any question about a charge with Go1000.ai within 60 days of the charge and before disputing it with its bank or card issuer. A chargeback for an amount that is properly due is a breach of this Agreement. Client will reimburse reasonable costs of collecting undisputed amounts that are more than 30 days past due, including reasonable attorneys' fees and processor chargeback fees.

6.10 No ownership by payment. Paying any fee, including setup, design or Professional Services fees, buys services and a license. It does not create or transfer any ownership interest in the Platform, any Website System or any Company Intellectual Property, except deliverables expressly transferred in a signed Buyout Agreement.

6.11 Domains bought through Go1000.ai. If Client buys a domain name through the Admin, Go1000.ai registers it in Go1000.ai's name and holds it for Client's website while the Subscription is active. It is charged when bought and once a year before each renewal, at the price in Schedule A; Go1000.ai registers or renews it only after that charge is paid, and refunds the charge in full if the registration fails. Once registered, the charge is not refundable. Buying a domain during a free trial ends the trial and starts the paid Subscription that day, with Client's consent at the time of purchase. If the Subscription ends while Client's account is paid in full and Client is not in breach of this Agreement, Go1000.ai transfers the domain to Client on request (after any registry transfer lock, which is usually 60 days after registration). If Client owes money to Go1000.ai or has breached this Agreement, Go1000.ai is not required to transfer the domain and may let it expire. A domain is not renewed while the account is past due.

7. License and Restrictions

7.1 License. Subject to this Agreement and payment of the fees, Go1000.ai grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Subscription Term to access and use the Platform through the Admin, and to use the Website Systems made available to Client, for Client's own internal business, by Client's personnel up to the user limit of its Plan.

7.2 Licensed, not sold. What Client buys is the right to use the Platform and the Website Systems under this license. The Platform is licensed, not sold, and Go1000.ai keeps all right, title and interest in it.

7.3 Restrictions. Client will not, and will not allow anyone else to: (a) copy, scrape, extract, download or archive any part of the Platform or a Website System except Client Content and Customer Data through the export tools; (b) modify, translate or create derivative works of the Platform; (c) reverse engineer, decompile or disassemble the Platform or try to derive its source code, models or data structures, except to the extent the law expressly permits despite this restriction; (d) sell, resell, rent, lease, sublicense or offer the Platform to third parties, or use it as a service bureau or white-label offering; (e) remove proprietary notices; (f) share sign-ins, or exceed the user limit of its Plan; (g) gain or attempt unauthorized access to any system or data, or test the Platform's security without written permission; (h) use the Platform to build a competing product; or (i) use the Platform in violation of law, this Agreement or the Acceptable Use Policy.

7.4 Reservation of rights. All rights not expressly granted are reserved. No license is granted by implication or estoppel.

7.5 End of the license. The license ends when the Subscription Term ends or this Agreement terminates, and may be suspended under Sections 6.7 and 16.2. When it ends, Client will stop using the Platform and Website Systems, subject to the export rights in Article 15.

8. Ownership and Intellectual Property

8.1 Go1000.ai's property. Go1000.ai and its licensors own all Company Intellectual Property, including the Platform; all Website Systems, whether Template Websites or Custom Websites; all designs, templates, layouts and interface elements; automations and workflows; artificial intelligence systems, configurations and prompt libraries; integrations and code; trade secrets and methods; documentation; and all improvements, modifications and customizations of any of them, even if made at Client's request or using Client Content, except Client Content itself and deliverables expressly transferred in a signed Buyout Agreement.

8.2 No transfer by payment, performance or time. No payment, performance of Services, passage of time or course of dealing transfers any Company Intellectual Property. Ownership transfers only under a signed Buyout Agreement, and only to the extent it expressly states.

8.3 Client's property. Client owns Client Content and Customer Data. Client grants Go1000.ai a non-exclusive, worldwide, royalty-free license during the Subscription Term (and afterward only as Article 15 allows) to host, copy, process, transmit, adapt for display and display Client Content and Customer Data solely to provide, secure and support the Services and as the Data Processing Agreement allows. Client represents that it has the rights needed to grant this license.

8.4 Domain names. A domain Client brings remains Client's. A domain Go1000.ai obtains for Client is registered in Client's name and is Client's to keep and transfer, subject to the registrar's terms and payment of its fees.

8.5 Feedback. If Client offers ideas or suggestions about the Services, Go1000.ai may use them for any purpose without obligation or attribution, and Client grants Go1000.ai a perpetual, irrevocable, royalty-free license to do so. Feedback is not Client's Confidential Information.

9. Websites, Hosting and Editing

9.1 Template Websites. Template Websites are hosted on the Platform and depend on an active Subscription. Client edits its Template Website itself in the Admin (including with the AI editor and its preview). If the Subscription ends or is suspended, the Template Website may be taken offline; Client keeps the export rights in Article 15.

9.2 Custom Websites. Custom Websites are designed under a Statement of Work and hosted on the Platform. If the Subscription ends or is suspended, Go1000.ai may, at its discretion, keep the Custom Website online for a limited time, but Client has no editing, administrative or analytics access until the Subscription is active again, unless a Buyout is completed under Article 10.

9.3 Administrative control. Go1000.ai keeps exclusive administrative control of the Platform, servers, databases, hosting and code. Client is not entitled to server credentials, source code, hosting or database access, except as a signed Buyout Agreement expressly provides.

9.4 Platform dependency. Website Systems run on, and depend on, the Platform. They may not work, or may work differently, outside it, and may not be extracted, replicated or moved off the Platform without Go1000.ai's written authorization.

9.5 Additional work. Design or development work that Client cannot do itself in the Admin is Professional Services. Go1000.ai decides in good faith whether a request is included support or Professional Services, and quotes Professional Services in a Statement of Work before starting.

9.6 Content checks. Go1000.ai may review, and may require changes to or remove, website content that breaks the law, this Agreement or the Acceptable Use Policy, or that is required by Go1000.ai's quality checks (for example readable colors and working links). It tells Client what to fix when it can.

10. Custom Website Buyout

10.1 Custom Websites only. A buyout of rights in a Website System (a "Buyout") is available, if at all, only for a Custom Website. It never applies to Template Websites, the Platform, the Admin, automations, artificial intelligence systems or prompt libraries, templates or components used across Go1000.ai's customers, code, infrastructure, integrations or any other Company Intellectual Property not expressly listed in a Buyout Agreement.

10.2 Separate agreement required. A Buyout is effective only when (a) Client asks in writing; (b) Go1000.ai agrees in writing, at its discretion; (c) both Parties sign a separate agreement stating the exact deliverables, price and terms (a "Buyout Agreement"); and (d) Client has paid the Buyout fee in full. Go1000.ai may decline any request.

10.3 What transfers. Client receives only the deliverables the Buyout Agreement lists, typically the compiled front-end design files and visual design elements of the Custom Website, together with a license to any Go1000.ai components embedded in them as the Buyout Agreement states. Everything else remains Go1000.ai's.

10.4 After a Buyout. Unless the Buyout Agreement says otherwise: (a) Go1000.ai has no obligation to host, support, maintain, update, migrate or recreate the transferred deliverables, and any such help is Professional Services; (b) Client arranges its own hosting; (c) Go1000.ai does not promise the deliverables will keep working outside the Platform; and (d) the Buyout grants no right in the Platform, and Client's use of the Platform remains governed by this Agreement.

11. Client Responsibilities and Compliance

11.1 Inputs. Client will provide accurate, complete and timely information, materials, approvals and cooperation the Services need (for example business and license details, brand assets, prices, service descriptions and consent language). Delays Client causes extend any delivery dates and do not reduce fees.

11.2 Accounts and users. Client keeps its account information accurate, keeps sign-ins confidential, uses two-step sign-in where required, stays within its Plan's user limit, and is responsible for everything done under its account and by its users. Client will tell Go1000.ai promptly of any unauthorized use.

11.3 Compliance with law. Client will comply with all laws that apply to its business and its use of the Services, including the Telephone Consumer Protection Act and FCC rules, the Florida Telephone Solicitation Act and other state telemarketing laws, the CAN-SPAM Act, carrier and 10DLC messaging requirements, call-recording consent laws, advertising and consumer protection laws, and privacy and data security laws (including the Gramm-Leach-Bliley Act and the FTC Safeguards Rule where they apply). Client obtains the consents the law requires before texting, calling, recording or emailing anyone, and honors opt-outs. Go1000.ai does not monitor or guarantee Client's compliance, though the Platform includes tools (for example STOP handling, quiet hours and consent records) that help.

11.4 Content and communications. Client is responsible for Client Content and for all claims, advertising, disclosures and communications made through the Services, including content drafted with AI tools and automatic replies Client turns on.

11.5 Acceptable use. Client will follow the Acceptable Use Policy and the Text Messaging Terms.

12. Artificial Intelligence

12.1 Authorization. Client authorizes Go1000.ai to configure and operate AI features for Client, including website and portal assistants, an AI phone receptionist, drafting tools and a setup guide, to interact with Client's clients, prospects and others according to Client's settings and content.

12.2 Disclosure. Go1000.ai's AI assistants identify themselves as AI, answer truthfully if asked whether they are a person, and (on calls) state that the call is recorded and transcribed. Client will not disable or alter these disclosures.

12.3 Limits. AI output is probabilistic and can be wrong, incomplete or inappropriate. Client reviews AI drafts before publishing or sending them, and is responsible for what is published or sent from its account. Go1000.ai does not warrant the accuracy, completeness or reliability of AI output.

12.4 Data and models. Customer Data and Client Content sent to AI providers are used only to produce the requested output and are not used to train AI models, Go1000.ai's or its providers'. Conversations are saved to Client's records.

12.5 No guarantee of results. Go1000.ai makes no promise about the performance or results of AI features, including leads, conversions, revenue or rankings.

13. Third-Party Services and Connected Accounts

13.1 Dependencies. The Services rely on third-party providers, such as telecommunications carriers, email delivery, AI model, hosting, mapping, property-data and payment providers, listed on the Subprocessors page. Go1000.ai chooses and oversees its providers but is not liable for their outages, delays, errors or changes beyond its reasonable control, and will work in good faith to restore the affected Services.

13.2 Connected accounts. When Client connects its own accounts (for example Stripe for its clients' payments, social media pages, WhatsApp or a domain), Client authorizes Go1000.ai to act on them within the permissions Client grants, only to provide the features Client uses, and may disconnect them at any time. Those accounts are governed by Client's agreements with their providers, which Client must follow. Payments Client's own clients make go to Client's own payment account; Go1000.ai takes no part of them.

13.3 Provider changes. If a provider changes or stops a service, Go1000.ai may change or replace the affected feature. If that materially reduces a paid feature, Client may cancel it and receive a prorated refund of prepaid fees for it.

14. Confidentiality

14.1 Confidential Information. "Confidential Information" means non-public information a Party discloses that is marked confidential or that a reasonable person would understand to be confidential, including business plans, pricing, customer lists, Customer Data, software, source code, algorithms and processes. The Platform's non-public features, prompts and code are Go1000.ai's Confidential Information.

14.2 Duties. The receiving Party will keep the other's Confidential Information confidential using at least reasonable care, use it only to perform or receive the Services, and share it only with personnel and providers who need it and are bound by similar obligations. These duties last for three years after this Agreement ends, and for trade secrets and Customer Data for as long as they remain such.

14.3 Exclusions. Confidential Information does not include information that is or becomes public through no fault of the receiving Party, was already known to it without restriction, is independently developed without use of the other's information, or is lawfully received from a third party without restriction.

14.4 Compelled disclosure. A Party may disclose Confidential Information when law or legal process requires it, after giving the other Party prompt notice (where lawful) and reasonable help to seek protection.

15. Customer Data, Privacy, Security and Export

15.1 Data Processing Agreement. Go1000.ai processes Customer Data as Client's service provider and processor under the Data Processing Agreement, which is part of this Agreement and controls for Customer Data. Go1000.ai never sells Customer Data, never uses it to market to Client's clients, and never shares it with other customers.

15.2 Subprocessors. Client authorizes the subprocessors on the Subprocessors list, which Go1000.ai updates with at least 30 days' notice before adding or replacing one, as the Data Processing Agreement describes.

15.3 Security and incidents. Go1000.ai maintains the security measures described in the Data Processing Agreement and on the Security page, and notifies Client within 72 hours after confirming a security incident affecting Customer Data. No security is perfect, and Go1000.ai does not promise that the Services will be free of all security incidents.

15.4 Export and retention. Client may export Client Content and Customer Data, or request an export (delivered within 30 days), at any time during the Subscription Term and for 90 days after it ends. After that period Go1000.ai deletes them, except as the law requires it to keep, and backups roll off on their normal schedule.

15.5 Client's own records. Client is responsible for keeping the records its profession and the law require for the periods they require, including by exporting them before the 90-day period ends. Go1000.ai is not a records-retention service after the Subscription ends unless the Parties agree otherwise in writing.

16. Suspension, Termination and Reactivation

16.1 By Client. Client may cancel as described in Section 5.4.

16.2 Suspension by Go1000.ai. Go1000.ai may suspend all or part of the Services (for example texting) right away if needed to stop a violation of law, this Agreement or the Acceptable Use Policy; a security threat; harm to others; a carrier, platform or regulator complaint or requirement; or non-payment under Section 6.7. Go1000.ai tells Client why and what to do, unless the law or an investigation prevents it, and restores the Services once the cause is resolved.

16.3 Termination by Go1000.ai for cause. Go1000.ai may terminate this Agreement by notice if Client materially breaches it and does not cure the breach within 10 days after notice (or immediately for a breach that cannot be cured, repeated violations, fraud, or illegal use).

16.4 Termination for convenience. Go1000.ai may terminate this Agreement for any reason with at least 30 days' notice, and will refund any prepaid fees for the period after termination. If Go1000.ai stops offering the Services altogether, it gives at least 60 days' notice.

16.5 Effect of termination. When this Agreement ends: (a) the license ends and Client stops using the Platform; (b) Template Websites may be taken offline and Custom Websites are handled under Section 9.2; (c) texting, calling and AI features stop; (d) unpaid fees for the period before termination become due; and (e) Client keeps the export rights in Section 15.4.

16.6 No transfer on termination. Termination does not transfer any Company Intellectual Property, Website System or Platform component to Client.

16.7 Reactivation. Go1000.ai may restore suspended or terminated Services once the cause is resolved. It may charge a reactivation fee only if stated in the Price List or agreed in advance, and does not promise that phone numbers, settings or data deleted under Section 15.4 can be restored.

17. Warranties and Disclaimer

17.1 Mutual warranties. Each Party warrants that it has authority to enter into this Agreement and will comply with laws that apply to it in performing it.

17.2 Go1000.ai's warranty. Go1000.ai warrants that it will provide the Services with reasonable skill and care, in a professional manner, materially as described in its documentation. Client's remedy for a breach of this warranty is for Go1000.ai to correct the problem, or if it cannot within a reasonable time, for Client to cancel and receive a prorated refund of prepaid fees for the affected Services.

17.3 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE PLATFORM AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, GO1000.AI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION, AND ANY WARRANTY ABOUT THIRD-PARTY DATA OR AI OUTPUT. GO1000.AI DOES NOT WARRANT THAT THE SERVICES WILL MEET CLIENT'S REQUIREMENTS OR PRODUCE ANY RESULT.

18. Limitation of Liability

18.1 EXCLUSION OF INDIRECT DAMAGES. TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THEY WERE POSSIBLE.

18.2 CAP. TO THE FULLEST EXTENT THE LAW ALLOWS, EACH PARTY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED TO THE GREATER OF THE FEES CLIENT PAID GO1000.AI UNDER THIS AGREEMENT IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100.

18.3 Exceptions. Sections 18.1 and 18.2 do not limit Client's obligation to pay fees, either Party's indemnity obligations under Article 19, a Party's liability for gross negligence, fraud or willful misconduct, or liability that cannot be limited by law.

18.4 Basis of the bargain. The fees reflect this allocation of risk, which is an essential part of the Parties' bargain.

19. Indemnification

19.1 By Client. Client will defend and indemnify Go1000.ai and its members, managers, officers, employees and agents against third-party claims, and the resulting losses, damages, fines and reasonable costs and attorneys' fees, arising from: (a) Client's services, business and relationships with its clients; (b) Client Content; (c) Client's marketing, messages, texts, calls and recordings, including consent and telemarketing claims; (d) Client's use of AI output; (e) Client's violation of law or third-party rights; or (f) Client's breach of this Agreement.

19.2 By Go1000.ai. Go1000.ai will defend and indemnify Client against third-party claims that the Platform, as provided by Go1000.ai and used as permitted, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and the resulting damages and reasonable costs. This does not cover claims arising from Client Content, combinations with items Go1000.ai did not provide, or changes Go1000.ai did not make. If such a claim arises, Go1000.ai may modify the Platform, obtain the right for Client to continue using it, or end the affected Services and refund prepaid fees for them.

19.3 Procedure. The Party seeking indemnity will notify the other promptly (a delay relieves the indemnifying Party only to the extent it is prejudiced), give it control of the defense and settlement, and cooperate reasonably at its expense. The indemnified Party may participate with its own counsel at its own cost. No settlement may admit fault for, or impose an obligation on, the indemnified Party without its written consent.

20. Non-Solicitation

20.1 During the Subscription Term and for 12 months after it, Client will not directly solicit for employment or engagement any employee or contractor of Go1000.ai who performed work on Client's account, without Go1000.ai's written consent. General advertisements and job postings not targeted at such persons, and hiring someone who responds to them, are not a breach.

21. Publicity

21.1 Go1000.ai will not use Client's name or logo in marketing, case studies or portfolios without Client's permission, which Client may give or withdraw in writing at any time.

22. Dispute Resolution, Arbitration, Class Action and Jury Waiver

22.1 Informal resolution first. Before starting arbitration or a court case, a Party will send the other a written notice describing the dispute and the relief requested (to Go1000.ai at the notice address in Article 26), and the Parties will try in good faith to resolve it for 60 days.

22.2 Binding arbitration. Any dispute arising from or relating to this Agreement, the Services, the Website Systems, a Buyout or the Parties' relationship, whether in contract, tort, statute or otherwise, will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one neutral arbitrator, seated in Orange County, Florida (hearings may be held by video). The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs this Article. The arbitrator decides questions of arbitrability, except that a court decides the enforceability of Section 22.4. Judgment on the award may be entered in any court with jurisdiction.

22.3 Exceptions. Either Party may bring an individual claim in small-claims court if it qualifies, and either Party may seek temporary or preliminary injunctive relief in court to protect its intellectual property or Confidential Information or to stop unauthorized use of the Platform, pending arbitration.

22.4 CLASS ACTION WAIVER. CLAIMS MAY BE BROUGHT ONLY IN A PARTY'S INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT CLIENTS OR PRESIDE OVER ANY CLASS PROCEEDING. If this waiver is found unenforceable for a claim, that claim (and only that claim) proceeds in court.

22.5 JURY WAIVER. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ITS RIGHT TO A JURY TRIAL.

22.6 Opt-out. Client may opt out of Sections 22.2 and 22.4 by notice to info@go1000.ai or through the Contact form within 30 days after the Effective Date, stating its business name and account email. Opting out does not affect any other provision.

22.7 Time limit. Any claim must be brought within one year after it arose, unless the law requires a longer period.

23. Attorneys' Fees

23.1 In any arbitration or court proceeding arising from or relating to this Agreement, the prevailing Party may recover its reasonable attorneys' fees, costs and expenses from the other Party.

24. Governing Law and Venue

24.1 Florida law governs this Agreement, without regard to its conflict-of-laws rules, and the Federal Arbitration Act governs Article 22. For any matter not arbitrated (including enforcing an award or seeking injunctive relief), the state and federal courts located in Orange County, Florida have exclusive jurisdiction and venue, and both Parties consent to them.

25. Force Majeure

25.1 Neither Party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, government action, war, terrorism, civil unrest, labor disputes, utility, internet or telecommunications failures, cyberattacks not caused by its failure to maintain reasonable security, or failures of third-party providers. The affected Party will give prompt notice and use reasonable efforts to resume performance. This Article does not excuse payment of fees already due.

26. Notices

26.1 To Go1000.ai. Notices to Go1000.ai must be in writing and sent by email to info@go1000.ai, with a copy by certified mail or courier for notices of breach, termination or a dispute, to Online Commerce Hub, LLC, d/b/a Go1000.ai, Attn: Legal, 3801 E Avalon Park Blvd, Suite 200, Orlando, FL 32828. Phone: (321) 485-7779. Cancellation may also be made online under Section 5.4.

26.2 To Client. Go1000.ai sends notices to the account owner's email address in the Admin and may also show them in the Admin. Client keeps that address current.

26.3 Receipt. Email notices are received when sent, unless the sender receives a delivery failure; mailed notices are received on delivery.

27. Changes to this Agreement

27.1 Go1000.ai may update this Agreement and the Policies. For material changes it emails the account owner and shows a notice in the Admin at least 30 days before they take effect, and may ask Client to confirm the new version in the Admin; changes required by law or that only benefit Client may take effect sooner. If Client does not agree, it may cancel before the change takes effect, and continuing to use the Services after that date is acceptance. Changes to Article 22 do not apply to a dispute either Party already knew of. Any other change requires a writing signed by both Parties. Each version is identified by its version number and kept, and the version Client accepted and signed is recorded in the Admin.

28. General Provisions

28.1 Waiver. A waiver is effective only in writing. Failing or delaying to enforce a right is not a waiver.

28.2 Severability. If a provision is unenforceable, it will be enforced to the maximum extent permissible and the rest of this Agreement remains in effect.

28.3 Assignment. Client may not assign this Agreement without Go1000.ai's written consent. Go1000.ai may assign it to an affiliate or to a successor in a merger, acquisition, reorganization or sale of all or substantially all of its assets, with notice to Client. Any other attempted assignment is void.

28.4 Independent contractors. The Parties are independent contractors. No partnership, joint venture, agency, employment or fiduciary relationship is created, and there are no third-party beneficiaries.

28.5 Survival. Articles 2, 8, 14, 15 (for the periods stated), 17, 18, 19, 20, 22, 23, 24 and 28, Section 6 (for amounts owed), Section 7.3, Section 10.4 and any provision that by its nature should survive, survive termination.

28.6 Sanctions and export. Client represents that it is not on a U.S. sanctions list and will not use the Services in violation of U.S. export or sanctions laws.

28.7 Language. This Agreement is provided in English and Spanish. Both are intended to say the same thing; if they differ, the English version controls.

28.8 Headings and construction. Headings are for convenience only. "Including" means "including without limitation." This Agreement will not be construed against either Party as its drafter; each Party had the opportunity to review it with counsel.

28.9 Counterparts. This Agreement may be accepted and signed electronically and in counterparts, which together are one agreement.

A. Schedule A: Plans, Add-ons and Fees

• Solo: $179 a month or $1,790 a year; 1 user; property data for 50 orders a month.
• Office: $329 a month or $3,290 a year; up to 3 users; property data for 150 orders a month; Text & WhatsApp (own number, 1,000 texts a month, WhatsApp) and the AI phone receptionist (500 minutes a month) included.
• Firm: $549 a month or $5,490 a year; up to 10 users; property data for 500 orders a month; Text & WhatsApp (2,000 texts a month) and the AI phone receptionist (2,000 minutes a month) included.
• Add-ons (monthly, for a Plan that does not include them): Text & WhatsApp $39 (own number, 500 texts a month, WhatsApp; Meta bills its WhatsApp message fees to Client directly); AI phone receptionist $99 (500 minutes a month); both together $119.
• Refill packs (one time; never expire while subscribed): 100 minutes $35, 300 minutes $89, 500 minutes $129, 500 texts $20, 1,000 texts $35, 2,500 texts $79 (from 26¢ a minute and 3.2¢ a text).
• Usage Fees (pay as you go, above Allowances and packs, up to Client's monthly limit, $50 unless changed): $0.06 a text, $0.49 a minute; each order above the Plan's monthly property lookups $5.
• Professional Services: optional guided setup $399 once (only if Client wants help building its website; never required); custom website design from $499 to $1,500 once, quoted in a Statement of Work.
• Domain bought through Go1000.ai (optional): $29 a year, charged when bought and before each yearly renewal (Section 6.11).
• Free trial: 7 days. Yearly Plans cost ten months' price (two months free). Add-ons are monthly.

Part B · B1. Software Only: Not an Appraisal Management Company

B1.1 Go1000.ai provides software. It is not an appraisal management company, appraisal firm, lender or broker, and is not a party to any engagement between Client and Client's clients.

B1.2 Go1000.ai does not receive, accept, assign, route or price appraisal orders; does not select, recruit, vet, rank, approve, recommend or remove appraisers or maintain a panel; does not collect or hold appraisal fees or take any part of them; and does not communicate with Client's clients on Client's behalf about an assignment except through the logistics features Client controls.

B1.3 Client's subscription fees are flat software fees that never depend on the number, size, fee, value or outcome of Client's assignments. Any directory of appraisers Go1000.ai offers is opt-in, neutral (sorted by distance or name, never ranked or paid), and sends visitors to Client's own website, under the Directory Terms.

B2. Appraiser Independence and Value

B2.1 Go1000.ai never sets, suggests, estimates or influences an opinion of value, a reconsideration, or any appraisal conclusion, and its AI features are built to refuse to discuss value, comparables, adjustments or methodology with Client's clients and to refer those questions to Client.

B2.2 Client alone sets its fees and scope of work, decides whether to accept an assignment, and develops, signs and is responsible for every appraisal report. Any feature that suggests something affecting a report (for example a document checklist) is a recommendation Client approves or ignores, and approvals are recorded.

B2.3 Client will not use the Services to promise, suggest or negotiate a value or outcome before or during an assignment, to make any fee contingent on a value or result, or to pressure or reward anyone in connection with a value.

B3. Licensing, USPAP, Workfiles and Advertising

B3.1 Client holds and keeps current every license, certification and registration its work requires, practices only within its credential and competency, and is responsible for compliance with the Uniform Standards of Professional Appraisal Practice (USPAP), state appraisal laws and board rules, and any client or program requirements.

B3.2 Workfiles. Client is responsible for keeping each workfile for the period USPAP and state law require (under USPAP at least five years after preparation, or at least two years after final disposition of a judicial proceeding in which Client testified, whichever is later, and longer where state law requires). While the Subscription is active the Platform keeps Client's orders and documents and shows a calculated retention date, but Client must export what it must keep before the export period in Section 15.4 ends.

B3.3 Advertising and license display. Client is responsible for its license designation and number appearing exactly as its state requires on its website, documents and advertising, and for its advertising complying with board rules. The Platform's state wording and starting text are aids, not legal advice.

B3.4 Trainees and assistance. If Client uses trainees or others, Client supervises them as its state requires and discloses significant assistance in its reports as USPAP requires. Client's clients engage and pay Client, never a trainee.

B3.5 Templates. Engagement letters, policies, privacy pages and other starting wording the Platform provides are templates Client must review and adopt as its own.

B4. Property Data License

B4.1 License. The Platform may provide a property lookup for each order: the subject property's public-record details, up to 10 nearby comparable sales, and an automated value estimate (AVM) with a low–high range, from licensed third-party data providers ("Property Data"). Go1000.ai grants Client a limited, non-exclusive, non-transferable license, during the Subscription Term, to view and use Property Data only in Client's own appraisal practice, subject to the providers' terms as passed through by Go1000.ai.

B4.2 Restrictions. Client will not sell, resell, publish, redistribute, bulk download, scrape or export Property Data; will not use it to build a database, model or competing product; and will not show comparable-sale data or automated estimates to Client's clients (the Platform shows clients only basic facts about the subject property to confirm it, and comparables a client submits with a reconsideration request).

B4.3 No warranty; appraiser's judgment. Property Data may be incomplete, outdated or wrong. It is reference information only, never a valuation, and does not replace Client's own research, verification and judgment. Go1000.ai gives no warranty about it.

B4.4 Lookups and availability. Each order counts as one property lookup against the Plan's monthly lookup Allowance, however many times its data is loaded or refreshed. Each order beyond the Allowance is billed at the rate in Schedule A, which the Admin shows on the order before it is charged. Go1000.ai may change data providers or limit or stop Property Data if a provider changes or ends its license, and will tell Client in advance where it can.

B5. Financial Privacy, Requests and Testimony

B5.1 Client is a financial institution under the Gramm-Leach-Bliley Act and the FTC Safeguards Rule for its clients' nonpublic personal information. Go1000.ai acts as its service provider under the Data Processing Agreement, provides the written security program template and data agreement in Settings → Security Program, and helps Client meet its notice obligations after a security incident.

B5.2 If Go1000.ai receives a subpoena, court order or government request for Client's records, it notifies Client promptly (unless the law forbids it) so Client can respond or object, and discloses only what the law requires. Client is responsible for its own testimony, discovery responses and litigation holds, and may place an order on litigation hold in the Admin.

B5.3 The Platform's AI is limited to logistics with Client's clients and does not discuss the substance of an assignment, so that its conversations are less likely to become an issue in litigation; Client remains responsible for its own communications.

Signatures

Client: the business named in the account, by the authorized person whose typed name, date, time and IP address are recorded with this version when Client accepts at checkout and confirms in the Admin.

Go1000.ai: Online Commerce Hub, LLC, d/b/a Go1000.ai, by its authorized signatory, accepted electronically on the Effective Date. Version APR-2026-10-27.